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Each claim is different and as a result, may require different documents. However, almost all claims require proof of loss and documentation reflecting the value of the loss, such as an invoice or bill of sale. In addition, the following items may also be requested: freight invoice, packing list, replacement invoice, repair estimate, photos of the goods and packaging and, if lost, a police report or statement of non-receipt by the receiver.

If you experience a loss or damage, you must file a claim as soon as possible. This will provide the adjuster time to identify any needed steps or documentation so you can be paid in a timely fashion.

For participating countries, the claims portal can be accessible. Simply log in and view the Claims tab to find all your claims.
If you do not have a claims portal, you would be notified via email. If you do not hear back within 5 days, please refer to the Customer Support Directory to locate your country’s customer support contact information.

Access to solutions to assist with growth, payments, and imports.

Secure, affordable payment solutions for businesses such as:

• Merchant Services: Accept and secure card payments simply with Chase partnership through over-the-counter, website or mobile devices. Receive clear pricing with competitive rates (no hidden fees). Read more about Merchant Services
• Enhanced C.O.D Services: Expedite payments, protect your cash flow and manage customer check deposits with enhanced C.O.D. payment options. Read more about Enhanced C.O.D Services

Address potential risks by protecting your cash flow and reputation from the unique challenges that come with transporting valuable goods. Work with a representative to discuss the best protection option for your products and supply chain. Get access to a UPS approved software to choose which shipments to protect. Pay as you go with charges being included in your regular UPS invoice.

Fill out the form or contact Customer Support

Get cargo insurance through InsureShield® Shipping Insurance with carrier liability limits and covered retail cost for goods in transit, regardless of mode or carrier. Get in touch with a Sales Representative to discuss what option fits best for your business. Only in participating countries, please refer to Solutions Offerings.

Reduce financial risks to your business and get comprehensive protection. Forwarders are responsible for third-party goods under their control. With freight forwarding liability insurance, get protection against cargo liability, error and omission, damage or loss, fines and penalties, legal and investigation costs.

ParcelPro® Select insures high-value goods shipping. Your valuables can travel safely across the world with white-glove services. Fill out the form or contact your customer support team to see how this can help your business.

For participating countries, please review the solutions offered in your country directory sheet.