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Research & White Papers
Research & White Papers

Emerging Risks and Rewards in the Last Mile Report

Jun 23,2022 4 min read

Businesses and carriers that are not protecting the last mile may be putting their reputations on the line. To better understand the emerging risks and rewards within the last mile, UPS Capital commissioned two independent studies surveying both U.S. business owners and consumers on their experiences with same-day delivery.

Research & White Papers

Check all the boxes on your customers’ shopping lists this holiday season

Nov 18,2021 4 min read

Consumers are making their holiday shopping lists, will you be on their naughty or nice list?

Research & White Papers

‘Tis the Season for Unwrapping Better Shipping Experiences

Oct 14,2021 2 min read

Get ahead of the 2021 holiday shopping season and make sure your customers have a positive customer experience.

Research & White Papers

Unpacking the eCommerce shipping experience

May 20,2021 2 min read

Study shows “ship excellence” helps e-commerce-focused small businesses meet important customer expectations.

Research & White Papers

Every piece you ship has a story to tell. Don’t let this one be a tragedy.

Sep 19,2018 1 min read

A retailer's guide to shipping and insuring high-value goods

Research & White Papers

Cargo Insurance – What every business needs to know

Mar 19,2018 2 min read

Most of the time, carriers do a good job and your cargo arrives unscathed and on time. But every so often, bad things happen. Cargo insurance helps protect against all types of risk.

Case Studies
Case Studies

Insuring the ‘uninsurable’

Aug 19,2021 1 min read

How do you insure the intangible? With InsureShield, learn how Legacy Box has partnered with UPS Capital to insure the uninsurable, protect the customer experience, and build consumer trust by integrating InsureShield™ Connect into their website.

Case Studies

Shipping mishaps don’t need to cause a meltdown

Aug 12,2021 1 min read

Ice cream melts, that’s a fact. But Proof ice cream does not want their shipment before it reaches their customers. By covering shipments with InsureShield™ shipping insurance the Proof team are able to indulge customers.

Case Studies

Delivering better customer service promise by digitally integrating insurance

Aug 05,2021 1 min read

By improving accessibility, affordability, simplicity, and convenience, Freight Club has grown to become a 5-star B2B logistics service provider trusted by hundreds of businesses in the US and Canada.

Case Studies

Creating a high-value customer experience for high-value products.

May 14,2021 1 min read

Claims handled through standard carrier liability were a headache and contributed to a frustrating customer experience. Plus, the cost to replace lost and damaged items had to largely be paid from their own margins.

Case Studies

What’s the smartest way to protect high-tech hardware? With high-tech shipping insurance.

Sep 03,2020 1 min read

The company has relationships with a number of different carriers. But as shipment value and volume grew, insuring all those packages and making claims became a complex and expensive headache.

Case Studies

Zenith Aviation keeps planes flying. And cargo insurance is helping their business soar.

Mar 13,2020 1 min read

Aviation parts and components can be tricky to ship, especially when they’re sent to remote parts of the world. So, there are lots of opportunities for thing to go wrong. Zenith Aviation turned to UPS Capital for an all-risk cargo insurance policy to protect their shipments up to the full invoice value of the goods.

Case Studies

How one distributor declared an end to the declared-value claims battle

Dec 19,2018 1 min read

Shipping high-end, fragile products comes with risk. Customer orders were delayed while JCR Distributors waited for claims to be resolved. And what they thought was shipping insurance wasn’t helping.

Case Studies

Shipping isn’t a matter of life or death. Well, sometimes it is.

Nov 04,2018 1 min read

When you ship live, exotic coral — an endangered animal — you put a lot of faith in your shipper. Pacific East Aquaculture trusts the shipping and protection of high-value packages to UPS Capital<sup>®</sup>.

Case Studies

Nobody thinks about cargo insurance. Until a million dollars goes up in smoke.

Sep 01,2018 1 min read

There was a time when the management at Argus Group Ltd., wondered if they really needed to keep their cargo insurance policy. Then, during the summer of 2012, they faced two near-catastrophic losses.

Case Studies

There’s no margin for error when the package is truly worth its weight in gold

Jun 01,2015 1 min read

As Texas Precious Metals grew, so did their risk of liability for loss and theft. Thanks to a combination of services from UPS® and UPS Capital Insurance Agency, Inc., they worry a whole lot less.

Case Studies

The fine art of shipping and protecting a masterpiece

May 03,2015 1 min read

Floating World Gallery is a leading purveyor of Japanese art. A tiny chip or scratch can compromise the value of the timeless piece. The company counts on UPS Capital to protect their investments.

Case Studies

UPS driving solutions

Jan 01,2013 1 min read

Roush Enterprises relied on two third-party freight providers to ship goods. Looking for a better solution, they found the power of one. UPS offered everything they needed, including insurance.

Tips & Guides
Tips & Guides

InsureShield® for Shopify

Jan 20,2021 8 min read

Do you have questions about the new InsureShield® app for Shopify? Find your shipping insurance answers here or email our team for support.

Tips & Guides

Beat the Claims Game with Time-saving Tips

Nov 12,2020 5 min read

Loss and damage claims can be daunting. Filing them is often handled by someone wearing multiple hats. Stay ahead of claims with these time-saving tips.

Tips & Guides

Obtain single-shipment coverage with InsureShield On Demand

Nov 05,2019 1 min read

Obtain cargo insurance on your single-trip freight shipments that may be outside of your existing policy limits.

Tips & Guides

File and manage your
insurance claims online

Jun 27,2019 1 min read

Overview of UPS Capital's online claims center. File or manage your claims online.

Tips & Guides

InsureShieldTM for UPS® Packages

Nov 19,2018 2 min read

Flexible Parcel Insurance Frequently Asked Questions

Tips & Guides

Photos to Support Your Claim

Nov 02,2018 1 min read

This convenient tip sheet helps make sure you're covered in the event of a claim. Refer to it, if you've had a loss, damage or delay for your shipments.

Tips & Guides

You don’t think twice about car, home or health insurance

Nov 01,2018 1 min read

In the event of a lost or damaged shipment, you may quickly discover all the gaps in and limits of carrier liability. Be prepared. Learn the differences between carrier liability and cargo insurance.

Tips & Guides

Make sure your one-of-a-kind shipments are always protected.

Sep 05,2018 1 min read

Follow these tips on pre-shipment, shipment prep and post-shipment to get peace of mind that your high-value shipments are in good hands when they leave your hands.

Tips & Guides

Motor carrier liability claims: a long and winding road

Sep 01,2018 1 min read

The Carmack Amendment spells out rights and obligations of shippers and carriers when it comes to cargo claims. Understand the difference between carrier liability and insurance.

Tips & Guides

How to ship wine safely and legally

Dec 19,2017 2 min read

10 simple steps to ship wine with fewer headaches

Tips & Guides

10 Tips to Mitigate Supply Chain Risk

Sep 19,2017 1 min read

Supply chain risk ranges from natural disasters to theft, damage and data breaches. Companies must develop plans to prepare for and help reduce the impact disruptions can have on their bottom line.

Latest News
Latest News

Turn Losses into Wins with Customizable Shipping Insurance

Aug 25,2022 3 min read

Let your customers have more control with customizable shipping insurance for Shopify.


Latest News

How a Positive Delivery Experience Can Protect Your Brand and Bottom Line

Aug 11,2022 3 min read

Get protection from shipping mishaps like damage and porch piracy to minimize the amount of negative reviews.


Latest News

Shopify Product Listing

Aug 11,2022 1 min read

Do you have questions about the new InsureShield® app for Shopify? Find your shipping insurance answers here or email our team for support.


Latest News

Consumer-Elected Insurance Feature in InsureShield® App for Shopify

Jul 21,2022 4 min read

New offering by UPS Capital provides enhanced flexibility for merchants and ability to give more control to consumers at checkout


Latest News

How a Positive Delivery Experience Can Protect Your Brand and Bottom Line

Jun 30,2022 3 min read

72% of SMBs said that shipping incidents like loss, theft, and damage have negatively impacted their customer reviews. Learn how a positive delivery can protect your business.


Latest News

What is shipping insurance?

Jun 16,2022 4 min read

Learn about shipping insurance, the benefits and how it can set your business apart to deliver a best-in-class shipping experience.


Latest News

Protection from porch piracy = happy customers

Apr 28,2022 2 min read

With UPS Capital shipping insurance you can protect your shipments from porch piracy. Receive full reimbursement and expedited shipping. Learn more.


Latest News

Personalized Shipping Experiences: The Next Frontier for eCommerce Report

Mar 22,2022 3 min read

Surges in eCommerce over the past two years have signaled good news for businesses, but have also created more opportunities for shipping mishaps. Consumers are increasingly concerned about missing and damaged packages in the face of rising risks like porch piracy. For small and medium businesses (SMBs) looking to drive brand loyalty and revenue, now is the time to really lean in and listen to the ever-shifting needs of today’s consumers.


Latest News

Check all the boxes on your customers’ shopping lists this holiday season

Nov 18,2021 4 min read

Consumers are making their holiday shopping lists, will you be on their naughty or nice list?


Latest News

‘Tis the Season for Unwrapping Better Shipping Experiences

Oct 14,2021 2 min read

Get ahead of the 2021 holiday shopping season and make sure your customers have a positive customer experience.


Latest News

Insuring the ‘uninsurable’

Aug 19,2021 1 min read

How do you insure the intangible? With InsureShield, learn how Legacy Box has partnered with UPS Capital to insure the uninsurable, protect the customer experience, and build consumer trust by integrating InsureShield™ Connect into their website.


Latest News

Shipping mishaps don’t need to cause a meltdown

Aug 12,2021 1 min read

Ice cream melts, that’s a fact. But Proof ice cream does not want their shipment before it reaches their customers. By covering shipments with InsureShield™ shipping insurance the Proof team are able to indulge customers.


Latest News

Delivering better customer service promise by digitally integrating insurance

Aug 05,2021 1 min read

By improving accessibility, affordability, simplicity, and convenience, Freight Club has grown to become a 5-star B2B logistics service provider trusted by hundreds of businesses in the US and Canada.


Latest News

Manage the experience your customers have with the vendors you choose like your business depends on it

Jul 29,2021 4 min read

ECommerce CX Series: Factor vendors into your customer experience strategy for optimum results


Latest News

Brand loyalty begins with customer experience

Jul 29,2021 3 min read

eCommerce CX Series: Small businesses gain customer loyalty and repeat sales with a winning customer experience approach.


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