Claims
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How Does the Claim Process Work?

Loss and damage claims can be a breeze. Here’s how:
  1. Provide Some Details About the Package

    2. Tell us about the package, including the tracking number, carrier, contents, and the value of the goods.

  2. Support Your Claim with Additional Documentation

    3. Items such as receipts, invoices, and purchase orders can help support your claim. Include photos for any damage claim.

  3. Submit your Claim

    4. Submit your claim and the team will get to work!

How Do I Submit a Claim?

The process will be different depending on the type of protection service you currently use.

Parcel Pro® Select

For your luxury jewellery and wristwatch shipments, simply download and complete the claim form and email it and your documentation to operationsupscth@ups.com.

Download Claim Form

Parcel Pro® Cargo

For your small package and large freight shipments, download and complete the claim form and email it and your documentation to operationsupscth@ups.com

Download Claim Form

Customized Declared Value

For UPS® shipments with additional protection, download and complete the claim form and email it and your documentation to operationsupscth@ups.com.

Download Claim Form

FAQ

The process should go quickly if you have submitted your required documentation. If additional information is needed to review your claim further, the adjuster will notify you in writing. Once your claim has been approved for payment, it will be paid in a timely manner.

Each claim is different and as a result, may require different documents. However, almost all claims require proof of loss and documentation reflecting the value of the loss, such as an invoice or bill of sale. In addition, the following items may also be requested: freight invoice, packing list, replacement invoice, repair estimate, photos of the goods and packaging and, if lost, a police report or statement of non-receipt by the receiver.

If you experience a loss or damage, you must file a claim as soon as possible. This will provide the adjuster time to identify any needed steps or documentation so you can be paid in a timely fashion.

You will receive acknowledgment of your claim promptly by email. If you do not hear anything within 5 business days of submitting your claim, feel free to email operationsupscth@ups.com to confirm your claim has been received.