Help & Support
We’re here to help. Check out our frequently asked
questions or give us a call if you don’t find what you
need.
questions or give us a call if you don’t find what you
need.
FAQ
InsureShield shipping insurance is protection for your in-transit goods offered through
UPS Capital Insurance Agency, Inc. Policies can be created based on your business needs
and can include protection for all or part of your supply chain. It just depends on your
needs and unique level of risk.
Coverage for loss, damage and porch piracy is included. You may also benefit from other
items including concealed damage up to 90 days, expedited reshipment for replacement
goods and more.
Each policy and application of protection is different. A great place to start is
reviewing your policy. You can access your policy 24/7 through the online
portal or
reach out to a member of our team to walk you through your policy one-on-one.
For any modifications to coverage, or to update your contact information or address, you
can email capitalus@ups.com or call 877-263-8772 to speak to a
representative.
You can easily protect your freight or parcel business shipment with
InsureShield®
OnDemand. Get a
quote and receive your certificate of insurance all online.
quote and receive your certificate of insurance all online.
How do you bill?
How do I pay my invoice?
Depending on your policy, you can be billed monthly, quarterly, semi-annually or annually.
How do I pay my invoice?
You can pay your UPS Capital® invoice through the online portal or mail the payment to the address on your invoice.
How does the claims process work?
We typically pay claims within a matter of days assuming all required documents have been provided to support your claim. If additional information is needed to review your claim further, the adjuster will notify you in writing. See additional Claims details.
How do I check the status of a claim?
Your claim status can be viewed by logging into the online portal and entering your tracking number/BOL or your claim number under the check status screen.
Who should I contact if I have a question?
If you have questions about your coverage or a claim, you can email capitalus@ups.com or call 877-263-8772 to speak to a representative.
How do I register for the InsureShield® online portal?
Go to the portal and register with your policy number, email address and the zip code in which your account is located.
We typically pay claims within a matter of days assuming all required documents have been provided to support your claim. If additional information is needed to review your claim further, the adjuster will notify you in writing. See additional Claims details.
How do I check the status of a claim?
Your claim status can be viewed by logging into the online portal and entering your tracking number/BOL or your claim number under the check status screen.
Who should I contact if I have a question?
If you have questions about your coverage or a claim, you can email capitalus@ups.com or call 877-263-8772 to speak to a representative.
How do I register for the InsureShield® online portal?
Go to the portal and register with your policy number, email address and the zip code in which your account is located.
