Personalized Shipping Experiences: The Next Frontier for eCommerce Report

Surges in eCommerce over the past two years have signaled good news for businesses, but have also created more opportunities for shipping mishaps. Consumers are increasingly concerned about missing and damaged packages in the face of rising risks like porch piracy. For small and medium businesses (SMBs) looking to drive brand loyalty and revenue, now is the time to really lean in and listen to the ever-shifting needs of today’s consumers.

This report reveals that today’s shoppers are looking for more options and control over the shipping process than ever before.



of consumers are willing to pay for newer services that would provide enhanced personalization.

To get a better sense of the next eCommerce frontier, UPS Capital recently commissioned two surveys seeking insights from both consumers and SMBs on their shipping experience preferences.

In this exclusive report from UPS Capital, you’ll get insight into:

  • The top factors driving shoppers to leave negative reviews
  • What new shipping experience perks shoppers would prioritize over 2-day shipping
  • Why consumers are seeking more options to protect the items they buy online – and how shipping insurance can be a solve
  • How much shoppers would be willing to pay to get better control over the last mile
  • Whitepaper

    The Next Frontier for eCommerce Report

    Read the rest of our white paper to learn:

  • How to protect from shipping mishap
  • Grow your eCommerce business
  • What drives shoppers to leave negative reviews

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