Personalized Shipping Experiences

Read how consumer preferences may be shifting.
What’s the story: Surges in eCommerce over the past two years have signaled good news for businesses but have also created more opportunities for shipping mishaps. Consumers are increasingly concerned about missing and damaged packages in the face of rising risks like porch piracy. For small and medium businesses (SMBs) looking to drive brand loyalty and revenue, now is the time to really lean in and listen to the ever-shifting needs of today’s consumers.

Why it matters: This report reveals that today’s shoppers are looking for more options and control over the shipping process than ever before. In fact, the vast majority (80%) of shoppers surveyed in a UPS Capital commissioned report stated that they would prefer other perks – such as last mile personalization, the guarantee that their product would arrive safely or be replaced, or direct access to customer support – over two-day shipping or free shipping.

In this exclusive report from UPS Capital, you’ll get insight into:

  • The top factors driving shoppers to leave negative reviews
  • What new shipping experience perks shoppers would prioritize over 2-day shipping
  • Why consumers are seeking more options to protect the items they buy online – and how shipping insurance can be a solve
  • How much shoppers would be willing to pay to get better control over the last mile