Emerging Risks and Rewards in the Last Mile Report

Same-day delivery is here to stay, with 63% of consumers saying they’re more likely to shop with a business that offers it.

With businesses looking to capitalize on this trend, and non-traditional carriers entering the space to address quick-turn deliveries, both sides of the shipping spectrum are benefitting from increased revenue and satisfied customers. But with increased reward comes increased risk. Businesses using non-traditional, gig economy carriers have reported seeing more loss, theft, and damages specific to the last mile. Businesses and carriers that are not protecting the last mile may be putting their reputations on the line.

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of consumers would be more willing to work with a merchant that offers peace of mind and protection for same-day or next day shipments in the event of a loss, damage or porch-pirated theft.

To better understand the emerging risks and rewards within the last mile, UPS Capital commissioned two independent studies surveying both U.S. business owners and consumers on their experiences with same-day delivery.

In this exclusive report from UPS Capital, you’ll get insight into:

  • Consumer expectations for same-day and next-day delivery options
  • Top pain points businesses and consumers face in the last mile – and how these affect brand reputation
  • Business and consumer demand for last mile carriers that offer more peace of mind around the shipping experience
  • The growing demand for non-traditional carriers and how shipping insurance can be a competitive differentiator
  • Whitepaper

    Last Mile Shipping Report

    Read the rest of our white paper to learn:

  • How to evolve your business to include same-day shipping
  • Last mile risks involved with non-traditional carriers
  • How to stay ahead of the competition with shipping insurance

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