Resources

Flexible Parcel Insurance

Frequently Asked Questions

  • How do I insure my shipment?

    • You must declare a value when processing your shipment (see steps below for doing so on a variety of shipping systems).
    • There is no need to declare value if you have a policy for automatic coverage.
  • How will I be billed?

    • Most customers will be billed by UPS and premium charges will be noted as Declared Value line items on your UPS® invoice.
    • Otherwise, UPS Capital Insurance Agency, Inc. will mail or e-mail your invoice on a bi-weekly billing cycle.
  • What is my maximum insured value per package?

    • We offer up to $70,000 on UPS Next Day Air® packages and $50,000 on other packages unless stated otherwise on your insurance policy declarations page.
  • How do I determine adequate value and cover my costs?

    • You should declare the invoice value of your sold goods.
  • What do I do when I have a claim?

    • In the event you experience a lost or damaged UPS package, the first step is to notify UPS of the loss.
    • Electronic notification is recommended through the UPS online portal. Report a shipment problem at ups.com/claims.
    • To review other frequently asked claims questions refer to the Flexible Parcel Insurance Claims FAQ.
  • How do I get help?

    • Contact your dedicated account representative for assistance at: 1-877-263-8772 or capitalus@ups.com.
  • How do I declare value on various shipping systems?

    • Via ups.com
      How to declare value on a shipment via UPS.com
    • Via CampusShip®
      How to declare value on a shipment via CampusShip
    • Via WorldShip®
      How to declare value on a shipment via WorldShip
    • Via Shipstation®
      How to declare value on a shipment via Shipstation
    • *If you use a third-party shipping system refer to that company’s guide on how to enter “declared value”.

Related Resources

Got a claim?

Contact us directly at 877.263.8772
(8am–8pm EST) or by email.