Fine rugs inspire the room. Cargo insurance inspires the bottom line.
Case study: Kenneth L. Mink & Sons, Inc.
The Kenneth Mink Company has been in the area rug business since the early 1970s, always embracing the goal of exceeding customer expectations. Today, the third-generation, family-owned business manages all the fine rug galleries at a major national retail chain. They are a leader in timeless rug design and styling for the inspired home.
Fine rugs can be tricky to ship. Larger rugs can be more than 10-feet wide and weigh 150+ pounds, increasing the risk of damage. Facing upwards of $300,000 in annual claims, Mink was frustrated with only getting reimbursed cents on the dollar for their losses. Turns out that what they thought was shipping insurance really wasn’t.
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