UPS Capital helps AfterShip amplify the post-purchase experience through consumer elected protection

Case Study: AfterShip

AfterShip believes in an open and integrated eCommerce ecosystem, where retailers, partners, and developers work together to provide the best post-purchase experience. Founded in 2012 as a tracking and visibility solution, AfterShip has since expanded to include fulfillment and returns, with the goal of driving customer loyalty and additional sales for retailers and DTC brands. AfterShip is the trusted partner to top brands, processing over seven billion shipments annually and servicing over 14,000 paid customers.

The Challenge:

AfterShip monitors trends from brands big and small, and noticed several starting to adopt shipping protection to improve their customer experience. As a result, they talked to their customers to understand demand for this solution which led them to search for a shipping insurance provider.

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