UPS^® Customized Declared Value is available for UPS small package shipments only.

The maximum value is $50,000 USD per international package and $125,000 MXN per domestic package.

The process should go quickly if you have submitted your required documentation. If additional information is needed to review your claim further, a member of the team will notify you in writing.

Each claim is different and as a result, may require different documents. However, almost all claims require proof of loss and documentation reflecting the value of the loss, such as an invoice or bill of sale. In addition, the following items may also be requested: freight invoice, packing list, replacement invoice, repair estimate, photos of the goods and packaging and, if lost, a police report or statement of non-receipt by the receiver. Your adjuster will be happy to identify which documents are needed for your claim.

If you experience a loss or damage, you must file a claim within 90 days of the scheduled date of delivery. If you are shipping jewelry, you must report the loss within 48 hours.

You can contact our customer support team via email at vdpsoporte@ups.com or phone + 52 55 9000 2276.

You will receive acknowledgment of claim receipt promptly by email. If you do not hear anything within 5 business days of submitting your claim, email our team at vdpsoporte@ups.com.