Connect With Us
If you need help tracking a UPS package, click here.
We pride ourselves in providing the highest levels of customer service.
Hours of Operation:
8:00am - 17:00pm Central European Time
+39 02 4527 9099
Via Gaudenzio Fantoli 15/8
Asia - Pacific
It is important to us to offer you first-class service and to respond to your concerns. Should you still not be satisfied with the products offered or with our service, you can contact us at any time. You can send us your complaints by post, e-mail (firstname.lastname@example.org) as well as contact us by telephone (+39 02 4527 9099).
Our goal is to resolve your request as quickly as possible and to your satisfaction. In case UPSV is competent to deal with your complaint, we will provide you with a response to your complaint within 45 days.
For the case instead that the insurer is competent to do so, you will receive a confirmation that your complaint has been transmitted to the relevant insurer promptly after such a transmission has been taken place.
So that we can process your request quickly and comprehensively, we ask you to send us the following information with your complaint:
- Your name (name of your company)
- Insurance number
- Your request
Please be informed that you can also commence other ADR procedures under the existing law, and, in particular:
- Mediation proceedings under Law. 9/8/2013, No. 98: which can be started by filing an application at an ADR Center registered in the list of the Justice Ministry which can be found at www.giustizia.it, in the place of the Court which would have jurisdiction to decide the case.
- Assisted negotiation (Law. 10/11/2014, n.162): which can be started through a specific request sent by your lawyer to our company and, in such case, the parties enter into an agreement to amicably settle the dispute in good faith by a relevant deadline.
International Product Disclosures
UPS Proactive Response® Secure
UPS Proactive Response Secure is a product of United Parcel Service, Inc. Products are administered by UPS Capital Corporation, a subsidiary of United Parcel Service, Inc. UPS® Customized Declared Value is a product of United Parcel Service, Inc. Products are not available in all areas. Check with your local representative for more information and for product availability.
UPS® Customized Declared Value
UPS® Customized Declared Value is a product of United Parcel Service, Inc. Products are administered by UPS Capital Corporation, a subsidiary of United Parcel Service, Inc. Products are not available in all areas. Check with your local representative for more information and for product availability.
Customized Declared Value for Wine
Some exclusions apply. Please review the contract terms and conditions. Customized Declared Value for Wine is a product of United Parcel Service Inc. Products are administered by UPS Capital Corporation, a subsidiary of United Parcel Service, Inc. Products are not available in all areas. Check with your local representative for more information and for product availability.
UPS Capital Versicherungsvermittlung GmbH ("UPSV"), with registered office in Neuss, Germany at Görlitzer Strasse 1, 41460 Neuss, Germany and registered in the business register of the Neuss court with the registration number: HRB 16916, is an insurance intermediary authorized by the Chamber of Commerce of Mittlerer Niederrhein (Germany). UPSV operates in Italy under the freedom of establishment, through its Milan headquarters in via G. Fantoli 15/2 and is enrolled in the list of EU intermediaries attached to IVASS Intermediary Register under n. UE00010259. UPSV is registered with the Milan Companies Register, registration number: 09991560963. UPSV reserves the right to stop, at any time, the intermediation of insurance policies. Possible insurance products are governed by the terms, conditions, limitations, and exclusions set forth in the policy to be issued. This notice may not therefore in any way supplement or modify the terms, conditions, limitations, or exclusions of any insurance policy that may be issued. Please refer to the policies possibly issued for the exact terms and conditions of the insurance cover. We endeavor to ensure that all the information in this communication is correct. However, no warranty, representation, express or implied, is made with respect to the correctness and completeness of all information contained herein. Insurance covers intermediated by UPSV may not be available in all jurisdictions.
Effective Date: 24 January 2019
UPS Capital Privacy Notice
UPS Capital Corporation, its subsidiaries, UPS Capital Versicherungsvermittlung GmbH, its branches, UPS Capital Insurance Agency Limited, and UPSC (Thailand) Ltd. (each, a “UPS Capital Company” and collectively, the “UPS Capital Companies”) are affiliates of UPS. The UPS Capital Companies observe the UPS Privacy Notice, except as follows: (a) the first paragraph of the section entitled "Information We Obtain" shall be modified to read as follows: “We may obtain consumer personal information (such as name, contact details and payment information) in connection with various activities such as (i) use of the UPS websites and applications, (ii) shipping activities, including delivery and pickup of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed with customer service and accounting centers which may be recorded, and (vii) providing shipper’s agent, claims administration, claims adjustment, financial and insurance services, as applicable”; (b) the second bullet point of the section entitled "How We Use The Information We Obtain" shall be modified to read as follows: “Provide products and services you request (such as logistics, supply chain management, customs clearance and brokerage services, and shipper’s agent, claims administration, claims adjustment, financial and insurance services, as applicable)”; and (c) the second paragraph of the section entitled “Information We Share” shall be modified to read as follows: “We also may share the personal information we obtain with our affiliates, franchisees, resellers, and joint marketing partners and with claims administrators, claims adjusters, credit reporting agencies, insurers, guarantors, credit enhancement providers (including sureties, indemnitors, and export credit agencies) and their respective agents with which we do business. These entities, which collectively are referred to here as the “UPS Business Partners,” may use the information for the purposes described in this Privacy Notice. We may share physical location data with our UPS Business Partners and other third parties to, for example, enhance location-based services and develop accurate and up-to-date maps. In addition, except as described below, unless you object, we may share other personal information with third parties who are not UPS Business Partners for those parties’ own purposes, such as to offer products or services that may interest you.” The UPS Privacy Notice contains a description of practices regarding the treatment of personal information that is common to all UPS companies and business units adhering to the UPS Privacy Notice in their handling of the personal information that UPS companies collect from consumers. Insurance services are not offered in all jurisdictions.