Leadership

As Vice President of Sales, Keith is responsible for sales, sales enablement and sales operations in the U.S. and functionally leading sales across Asia, Americas and Europe. Keith and his team work with clients to understand their supply chains and where gaps may exist that put businesses at unnecessary risk. Keith’s team builds partnerships with clients as they strategize and consult on the optimal solution for their respective risk appetite.

Keith has over 20 years’ experience in specialty insurance lines focusing on supply chain, from sourcing to payment, and 30 years of customer experience. He shepherded UPS Capital’s first steps into building partnerships with third parties, making insurance more accessible to their respective customers. He also helped bring UPS Capital into the marine / cargo insurance specialty lines sector aligning coverage to today’s global supply chains. Most recently, Keith has been leading our go-to-market transformation from an analog finance and insurance structure to an omni-channel insurance model.

Keith is an outgoing board chair of the Risk Management Foundation at Georgia State University. He achieved his Bachelor of Science in Business Management from Atlantic International University. He also completed an Executive Program in Emerging Market Strategies from Georgia State University and an Executive Program in Corporate Strategy from the University of Chicago.

As Vice President of Legal and Compliance, Cathy Hilton brings more than 20 years of experience supporting the legal and compliance needs of UPS Capital’s global risk mitigation and insurance intermediary business. Cathy’s deep understanding of UPS Capital’s role in the insurance space equips the legal and compliance department to create business-friendly and compliant solutions that help enhance a customer’s ability to access shipping insurance.

A champion for growth and innovation, Cathy has collaborated with the UPS Capital business team to develop new digital programs and offerings that have significantly expanded UPS Capital’s customers and geographic reach. Her customer first legal and regulatory focus has infused UPS Capital’s solutions to address the needs of brokers, marketplaces and ecommerce providers and has allowed UPS Capital to offer more expansive shipping insurance coverage to a greater number of customers.

Cathy holds a Bachelor of Science in Textile Management from North Carolina State University, a Juris Doctorate from Emory University School of Law, and currently serves on the Emory Law School Dean’s Advisory Board.

Bringing more than two decades of financial services experience to UPS Capital, Srikanth Mallya leads our Information Technology, Business Intelligence and Analytics, Industrial Engineering and Project Management functions. His team is enabling the transformation of UPS Capital to a technology-enabled transactional cargo insurance platform which simplifies access to insurance solutions and provides insights on risk avoidance.

Most recently, Srikanth served as managing director of strategy to define our transition into an insurance platform business serving the supply chain risk mitigation needs for small and medium businesses. Previously, Srikanth led the transformation of UPS Capital Asia from Financing to Insurance, re-structured UPS Capital’s UK operations to improve the risk quality of a trade finance portfolio of $100 Million, and managed global product development initiatives to design supply chain financing across multiple jurisdictions.

Srikanth is a charter member of TiE Atlanta and an active Angel Investor with TiE Atlanta Angels. He holds a Master of Business Administration from the University of Texas at Arlington and a Bachelor of Engineering, Electronics, and Communication from Manipal Institute of Technology in India.

With more than two decades of experience in the insurance, transportation, and financial services industries, Jonathan is responsible for the global financial operations of UPS Capital. As Vice President of Finance, he leads the team responsible for financial prioritization and investment driving the company’s insuretech expansion enabling access to insurance for customers around the globe.

Jonathan helped lead the early development and expansion of its insurance capabilities in the U.S. and Canada and led a project to establish an insurance footprint in local European markets. His early support of UPS Capital’s digital transformation and insuretech investment has set UPS Capital on a path to support ever-increasing risks that businesses face in commercial transportation, freeing businesses to focus on what they do best and less on worrying about financial losses.

Jonathan is a board member, executive committee member, and treasurer of the Epilepsy Foundation of Georgia and is a licensed property and casualty agent. He holds a Bachelor of Arts degree in Accounting from the University of Georgia and a Master of Business Administration in Finance from Kennesaw State University.

Jo Dawn Whitlock is the Vice President of UPS Capital, Europe Region bringing a global business perspective on managing risks for customers. Her customer-centric perspective has helped build and launch technology solutions in the Europe region that drive increased customer usability and satisfaction, ensuring positive user outcomes.

Previously, Jo Dawn was the Director of Europe Operations focused on implementing technology solutions that improve the customer experience. While stateside, Jo Dawn was the M&A acquisition lead integrator for the Parcel Pro and the insured parcel services business of G4S International Logistics, helping ensure a seamless transition for clients and employees. As Global Field Marketing Director, she supported Asia, Europe, Mexico, and Canada marketing teams, leveraging data and customer insights to bring new and innovative solutions, to drive greater customer value.

She holds a bachelor’s degree in Business Communications from Point Loma Nazarene University and a Master’s degree in Business Management from National University. In addition, Jo Dawn has earned executive education program certificates at Emory University Goizueta Business School and Stanford University Graduate School of Business, serves as chair for the Europe Region Women’s Leadership Development program, and is a member of Compassion International’s worldwide program supporting families in impoverished circumstances.

As Managing Director of Security, Jatinder Gill creates global solutions to reduce risk and improve the customer experience throughout the supply chain. Jatinder manages all aspects of security, shares risk insights, and designs tailored security solutions and procedures for new and existing customers across global locations. The detailed packaging advice and risk mitigation consultation services offered by his team give customers confidence and assurance in choosing UPS Capital insurance services.

Jatinder has held several global roles over the course of his career. Previously, Jatinder supported the growth of Parcel Pro in Europe and Asia developing secure collection methods and bespoke customer solutions. He also played a critical role in designing security for the UPS London hub and other global sites. As Security Healthcare Manager, Jatinder oversaw supply chain security reducing pharmaceutical theft. He also worked with the London Organizing Committee of the Olympic Games in 2010 to develop and implement the Vendor Certification Programme (VCP), to ensure secure product delivery to all Olympic and Paralympics venues.

Jatinder graduated from the Lampton Grammar Institute with certification in Business and Economics. To advance skills in the workplace, he has achieved Advanced Aviation Cargo Security level 4, Advanced Investigative Training and Advanced investigative Trainer.

As Managing Director of Information Technology, Bill is responsible for the design, development, and implementation of UPS Capital’s industry leading insurance management suite of applications that enables frictionless claims, policy, and billing management. Bill is also responsible for increasing accessibility of insurance coverage through digital apps found on major ecommerce platforms. Since taking on this role, Bill has led the creation of multiple customer-facing interactive websites for automated underwriting, policy quoting and binding, online invoicing and payments and claims notifications, helping improve the overall customer journey.

Bill has more than 30 years’ experience transforming global Insurance, Risk Management and Supply Chain applications into integrated, online digital platforms. Bill began his career developing Third Party Administration claim’s applications, working on facultative re-insurance programs, and creating online to mainframe integrations. Over the last two decades at UPS, Bill has held key roles in the efforts to reconstruct several major applications to become interactive, cloud-based solutions utilizing leading- edge technology.

Bill holds a Bachelor of Business Administration from The University of Georgia majoring in Risk Management and Insurance and a Master of Business Administration from The University of Georgia concentrating in Risk Management and Insurance, Corporate Finance, and Managerial Economics.