Help & Support

We’re here to help. Check out our frequently asked
questions or give us a call if you don’t find what you
help and support


View the process to submit your claim.

help and support

Interested in Services?

Let’s discuss how we can support your business.

help and support

Get a Quote

Ready to get started? Let’s get you a quote.


It depends on the type of claim. Please review the claims page to get clarification on how best to submit and manage your claim.

UPS reserves the right to inspect any package tendered for carriage to better understand the type of packaging that was used and the extent of the damage.

Each claim is different and as a result, may require different documents. However, almost all claims require proof of loss and documentation reflecting the value of the loss, such as an invoice or bill of sale. In addition, the following items may also be requested: freight invoice, packing list, replacement invoice, repair estimate, photos of the goods and packaging and, if lost, a police report or statement of non-receipt by the receiver.

Unfortunately, we don’t offer this option currently.

UPS Capital does not handle Customs clearance. However, UPS has resources that could be helpful. For any import queries you can email or call +44 3457-877877.
Learn More About Services

Let’s talk and see how we can help your business.