It is important to us to offer you first-class service and to respond to your concerns. Should you still not be satisfied with the products offered through UPS Capital Versicherungsvermittlung GmbH, you can contact us at any time. You can send us your complaints by post, e-mail (risksolutionsfr@ups.com) or telephone (+33 17 3018 455).

Our goal is to resolve your request confidentially, as quickly as possible and to your satisfaction. Within one day after receipt of your complaint you will receive a confirmation of receipt from us with further information about the procedure and the expected processing period.

So that we can process your request quickly and comprehensively, we ask you to send us the following information with your complaint:

• Your name (name of your company)
• Address
• Telephone/Fax/E-Mail
• Insurance number
• Your request

You can also contact the Insurance Ombudsman in relation to your concern: Médiateur de la Fédération Française d’Assurance

BP 290 75425 Paris Cedex 09

Complaints regarding United Parcel Service transportation services should be addressed directly with the carrier.