It is important to us to offer you first-class service and to respond to your concerns. Should you still not be satisfied with the products offered or with our service, you can contact us at any time. You can send us your complaints by post, e-mail ( or telephone (+49 (0) 69 / 6630 8330).

Our goal is to resolve your request confidentially, as quickly as possible and to your satisfaction. Within one day after receipt of your complaint you will receive a confirmation of receipt from us with further information about the procedure and the expected processing period.

So that we can process your request quickly and comprehensively, we ask you to send us the following information with your complaint:

  • Your name
  • Address
  • Telephone/Fax/E-Mail
  • Insurance number
  • Your request

You can also contact the following conciliation body with your request:
Insurance Ombudsman e. V.
P.O. Box 08 06 32
10006 Berlin