Claims Filing Guidelines

Step 1: Report issues immediately.
Quickly reporting claims can help improve recovery of the items.
Step 2. Retain the packaging.
If a package arrives damaged, keep the box and packaging. You’ll need it later if there is an investigation.
Step 3. Verify the value.
Send the invoice and/or estimated cost of repairs for the products, as well as proof of transportation costs, with your claims form.
Step 4. Complete all fields within the claim form.
Submit your claim to

Sometimes bad things happen to good cargo.

In the event this happens to you, we’re here to help.

Here’s what you can expect from UPS Capital:
An easy process to submit your InsureShield claim
Assignment of your claim to a dedicated adjustor
Review of your file and supporting documents
Claim status notifications

Ready to file a claim?

Do you have you any questions?

Contact us:
Tel: + 49 (0) 69 / 6630 8330