It depends on the type of claim. Please review the claims page to get clarification on how best to submit and manage your claim.

UPS reserves the right to inspect any package tendered for carriage to better understand the type of packaging that was used and the extent of the damage.

Each claim is different and as a result, may require different documents. However, almost all claims require proof of loss and documentation reflecting the value of the loss, such as an invoice or bill of sale. In addition, the following items may also be requested: freight invoice, packing list, replacement invoice, repair estimate, photos of the goods and packaging and, if lost, a police report or statement of non-receipt by the receiver.

Unfortunately, we don’t offer this option currently.

UPS Capital does not handle Customs Clearance. However, UPS has resources that could be helpful. For any import queries you can email importinfo@ups.com or call +49 1806-877-222.