Have a problem with a package?  No worries. We’ll help you with the process.  

How Does the Claim Process Work?

Quickly reporting claims can help improve recovery of the items.  Here’s how to do it: 

  1. Download the Claim Form 
  2. The claim form is required and should be submitted with your claim documentation.

  3. Provide Some Details About the Package
  4. Tell us about the package, including the contents, the value, and tracking number. 

  5. Support Your Claim with Additional Documentation  
  6. Items such as receipts, invoices and purchase orders can help support your claim.  Include photos for any damage claim. 

  7. Submit Your Claim
  8. Submit your claim and the team will get to work!   


The process should go quickly if you have submitted your required documentation.  Providing as many details as possible helps in expediting the process, as does photo documentation if your claim is a damage. If additional information is needed to review your claim further, the adjuster will notify you in writing. Once your claim has been approved for payment, it will be paid in a timely manner.  

Each claim is different and as a result, may require different documents. However, almost all claims require proof of loss and documentation reflecting the value of the loss, such as an invoice or bill of sale. In addition, the following items may also be requested: freight invoice, packing list, replacement invoice, repair estimate, photos of the goods, and packaging and, if lost, a police report or statement of non-receipt by the receiver. 

If you experience a loss or damage, you must file a claim as soon as possible. This will provide the adjuster time to identify any needed steps or documentation so you can be paid in a timely fashion. 

You will receive acknowledgment of your claim promptly by email. If you do not hear anything from our office within 5 business days of submitting your claim, feel free to email us at to confirm we have received your claim.