Benefits of the Claims Center

blue computer and mobile device icon
Log in anytime to
file or track a claim
Manage account
blue icon with two people
Access resources and tips
for managing claims

Sometimes bad things happen to good cargo.

In the event this happens to you, we're here to help.

Here's what you can expect from UPS Capital®:
An easy process to submit your InsureShield® claim online
Assignment of your claim to a dedicated adjustor
Review of your file and supporting documents
Up-to-date status of your claim online
Payment processed within 5 business days*
View our Online User Guide to support account management.
* Average claims processing time.

Ready to file a claim?

Resources to help

Visit our claims help center to find tips and more.
Or, if you would like to connect with us, we are available
7am - 7pm CST at 877.263.8772 or email us at