Ronald ChangPresident, UPS Capital

Ronald Chang joined the UPS Capital® team in 2013, after more than two decades with UPS®. Previously, Chang led UPS’s corporate development activities, including mergers and acquisitions, joint ventures, strategic alliances and divestiture activities. With more than 20 years of finance and accounting experience, he completed more than 70 deals in 30-plus countries. While living abroad for 11 years, Chang also played an integral role in the international expansion of UPS and its subsidiaries.


  • 2010 recipient of Leaders & Legends award from Who’s Who in Asian American Communities.
  • Member of the Business Advisory Council for the Organization for Chinese Americans (OCA) National.
  • Executive sponsor for UPS Asian Talent Management program.
  • Adviser to The UPS Foundation’s philanthropic activities.
  • Holds a bachelor’s degree in finance and a master’s degree in business administration from Pepperdine University.

Marshall ChristmanVice President of Finance and Credit, UPS Capital

Marshall Christman has been a member of the UPS team since 1978. Today, he oversees all UPS Capital finance, accounting and credit responsibilities, in addition to overseeing the team responsible for underwriting financial opportunities. Christman uses his financial and logistics background to help guide the financial components of UPS Capital’s strategy, including playing an instrumental role in risk mitigation and the international expansion of UPS Capital’s finance and credit products.


  • Began his UPS career as an entry-level accountant before taking on positions of increasing leadership throughout UPS and UPS Capital—including roles as vice president of trade risk solutions, marketing and card transaction solutions.
  • Currently serves as President and board member of UPS Capital Business Credit.
  • Holds a bachelor’s degree in accounting from Shorter College.

Keith CoxVice President, Americas, UPS Capital

Keith Cox has been with UPS for more than 25 years. Today, he leads the development of strategic UPS Capital plans that address customer needs and business opportunities in the United States, Canada and Latin America. During his time with UPS Capital, Cox has served in many roles, including director of operations, national U.S. sales director and several sales leadership positions.


  • Realigned the U.S. sales team to better address evolving customer needs and sales opportunities, while capitalizing on internal efficiencies and providing a seamless interaction for customers.
  • Earned a bachelor’s degree in business administration from Atlantic International University and a certificate in emerging markets strategies from Georgia State.

Cathy HiltonVice President of Legal Affairs and Compliance, UPS Capital

Having been a member of the UPS team for over 10 years, Cathy Hilton currently holds responsibility for UPS Capital’s legal and compliance matters and oversees the processes and procedures that help UPS Capital comply with all laws and regulations. Her team strives to provide competent, timely, cost-effective and solution-oriented legal advice to support UPS Capital’s business partners. She has helped improve contracting processes, reduce the number of litigation matters and decrease legal and compliance costs.


  • Served as an attorney with Smith, Gambrell & Russell; a manager with Ethicon, Inc.; and a Burlington Industries’ production manager.
  • Currently serves on the board and executive committee of Sheltering Arms Early Education and board of the Emory Alumni Association.
  • Holds a bachelor’s degree in textile management from North Carolina State University and law degree from the Emory University School of Law.

Joseph LamVice President, Asia Pacific, UPS Capital

Joseph Lam joined UPS Capital as part of its acquisition of Parcel Pro in June 2015. Lam was the founder and CEO of Parcel Pro, which he started in 1997 to meet the unique insured shipping needs of the jewelry, wristwatch and collectibles industry. With the acquisition, he was named Vice President, UPS Capital for the Asia Pacific Region.

Over the course of his leadership of Parcel Pro, the company grew to become a leading provider of insured shipping and risk management services worldwide and established offices in Los Angeles, New York, Miami, San Francisco, Hong Kong, Japan and Singapore. Today, Parcel Pro is the preferred shipping provider for the largest jewelry insurer in the United States, Jewelers Mutual®.


  • More than 18 years in the supply chain and logistics industry.
  • Member of the International Watch and Jewelry Guild (IWJG), Jewelers Board of Trade® (JBT) and Asian Jewelry Association (AAJA).
  • Graduated with a Bachelor of Science degree in Electrical Engineering from Northrop University in California.

Jorge NavarroVice President, Europe, UPS Capital

Jorge Navarro joined UPS Capital in 2012. Over the course of this 4-year UPS career, he has held a number of key positions, including Country Manager for UPS Capital in Mexico and Americas Managing Director for Mexico, Brazil and Canada.

Between 1998 and 2012, Jorge was the Master Agent and Country Representative of UPS Capital Business Credit in Mexico, Chile and Argentina. Through this banking division, UPS Capital provided financing to companies importing capital goods using the Export Credit Agencies’ programs.

In April 2012, when UPS Capital integrated its Master Agents’ activities, Jorge was invited to join and was named Country Manager for UPS Capital in Mexico with the responsibility to launch and develop the risk mitigation portfolio. Two years later, he assumed the responsibility for Brazil and then added Canada in the fall of 2015.

In July 2016, he was selected as the UPS Capital Vice President responsible for Europe.


  • More than 30 years of experience in founding, developing and managing businesses in various segments in the United States and Latin America.
  • Founding member and General Manager of Cima Capital LLC, a financial services firm responsible for operating the Representative Offices of UPS Capital Business Credit in Mexico, Chile and Argentina.
  • Former member of the Board of Directors of Mexico´s Association of International Financial Institutions, and former member of the Representative Offices Chapter of the Association of Mexican Banks.
  • Mentor for the past 11 years at Endeavor Mexico, a nonprofit organization that supports high impact entrepreneurs and has served on its advisory board from 2010-15.
  • Graduated from the Universidad La Salle as a civil engineer and received an MBA from the Instituto Panamericano de Alta Direccion de Empresa (IPADE).

Leona RapelyeVice President and Chief Risk Officer, UPS Capital

Leona Rapelye took on her current role with UPS Capital in 2011, after more than a decade with UPS. She oversees the risk management, audit, human resources, training and technology functions. Over the years, Rapelye has served in many other roles at UPS, including global employee relations manager for UPS Supply Chain Solutions, corporate employee relations manager for UPS and director of human resources for UPS Capital.


  • Worked in human resources leadership roles for First International Bank (before its acquisition by UPS), Liberty Bank, Ames Department Store (corporate office) and Tolland Bank.
  • Participates in the Society for Human Resource Management.
  • Serves on the board of Georgia Nonprofit Sheltering Arms.
  • Member of the Institute of Internal Auditors.
  • Holds a bachelor’s degree in music from St. Lawrence University and a master’s degree in management from Rensselaer Polytechnic Institute.

Mark RobinsonVice President, Global Operations, UPS Capital

Mark Robinson has been with UPS for more than 25 years, the last 15 with UPS Capital within the supply chain insurance and trade finance areas. Robinson and his team help companies gain more value from their UPS relationships by protecting their supply chains and offering ways to enhance working capital. Robinson has led the expansion of UPS Capital’s U.S. presence, growing the company from 10 employees to more than 200.


  • Winner of the 2009 Risk & Insurance Magazine Risk Innovator Award.
  • Currently serves on the executive board for the Epilepsy Foundation of Georgia.
  • Holds a bachelor’s degree in marketing from California State University and a master’s degree in management from National University in San Diego.

Dave ZamskyVice President of Marketing and Business Intelligence, UPS Capital

Dave Zamsky has been with UPS for more than three decades, building products and services to meet customers’ supply chain needs and helping to drive profitable growth for the organization. Zamsky is responsible for managing and directing the global UPS Capital Marketing, Business Intelligence and Product Development group. Among his accomplishments, Zamsky successfully launched new risk mitigation solutions for the retail and healthcare markets, as well as managing the creation and launch of UPS Trade Direct®.


  • Member of the Project Management Institute and the Product Development and Management Association.
  • Holds a bachelor’s degree in psychology and business from University of Central Florida and a master’s certificate in project management from George Washington University.