Under Mark’s leadership, UPS Capital is transforming the way companies protect their shipments and deliver excellent customer experiences when claims arise. Mark is leading business transition from analog insurance processes to digitally enabled customer experiences, positioning UPS Capital as an industry disrupter. This transformation enables better access to the right level of insurance at the right price for businesses of all sizes and provides claims data insights to reduce losses and enhance customer experiences.
Mark has served in numerous roles since starting at UPS Capital in 1999. As the head of Global Supply Chain Finance, Mark led the commercialization of UPS Capital Cargo Finance, an innovative commercial lending program for in-transit shipments. He also led the effort to expand UPS Capital Business Credit’s export lending program to Brazil, Argentina, Mexico, Columbia, and Peru. As Global Head of Operations, Mark expanded the company’s U.S.- based insurance business into international markets including Hong Kong, UK, Germany, France, and Italy.
Mark is past president of the Epilepsy Foundation of Georgia. He earned a Bachelor of Science in Marketing from California State University, Sacramento, and a Master of Business Administration from National University in San Diego. He completed a Leadership Development Program at the University of Virginia Darden School of Business and Financial Leadership in Corporate Strategy at the Wharton School of Business.
Keith CoxVice President of Sales
As Vice President of Sales, Keith is responsible for sales, sales enablement and sales operations in the U.S. and functionally leading sales across Asia, Americas and Europe. Keith and his team work with clients to understand their supply chains and where gaps may exist that put businesses at unnecessary risk. Keith’s team builds partnerships with clients as they strategize and consult on the optimal solution for their respective risk appetite.
Keith has over 20 years’ experience in specialty insurance lines focusing on supply chain, from sourcing to payment, and 30 years of customer experience. He shepherded UPS Capital’s first steps into building partnerships with third parties, making insurance more accessible to their respective customers. He also helped bring UPS Capital into the marine / cargo insurance specialty lines sector aligning coverage to today’s global supply chains. Most recently, Keith has been leading our go-to-market transformation from an analog finance and insurance structure to an omni-channel insurance model.
Keith is an outgoing board chair of the Risk Management Foundation at Georgia State University. He achieved his Bachelor of Science in Business Management from Atlantic International University. He also completed an Executive Program in Emerging Market Strategies from Georgia State University and an Executive Program in Corporate Strategy from the University of Chicago.
Kiel HarknessVice President of Marketing and Business Intelligence
As VP of Global Marketing and Business Intelligence, Kiel connects UPS Capital’s digital insurance solution set with small businesses across the U.S., Europe, and Asia to create positive outcomes for customers. Kiel harnesses his experience with insurance, small businesses, and insuretech to offer small businesses solutions they can access, afford, and grow with as they navigate business cycles through domestic and global market trends.
During his tenure at UPS Capital, Kiel launched a suite of digitally connected, self-serve insurance solutions for small businesses including InsureShield™ for Shopify, InsureShield™ OnDemand, and InsureShield™ InstaQuote. Prior to UPS Capital, Kiel was head of Marketing for UPS in the UK, Ireland and Nordics, where he deployed UPS’s small business digital ecosystem, serving an improved online shipping experience to SMBs. Kiel also introduced a program for UK and Irish SMB distillers, providing a suite of logistics and packaging solutions that enabled bespoke and start-up distillers to affordably and compliantly scale their e-commerce business.
Kiel is a regular business speaker, contributor, and advocate for small businesses. He holds a Bachelor of Arts and Sciences from Boston University and a Master of Business Administration from Georgia State University Robinson School of Business.
Cathy HiltonVice President of Legal and Compliance
As Vice President of Legal and Compliance, Cathy Hilton brings more than 20 years of experience supporting the legal and compliance needs of UPS Capital’s global risk mitigation and insurance intermediary business. Cathy’s deep understanding of UPS Capital’s role in the insurance space equips the legal and compliance department to create business-friendly and compliant solutions that help enhance a customer’s ability to access shipping insurance.
A champion for growth and innovation, Cathy has collaborated with the UPS Capital business team to develop new digital programs and offerings that have significantly expanded UPS Capital’s customers and geographic reach. Her customer first legal and regulatory focus has infused UPS Capital’s solutions to address the needs of brokers, marketplaces and ecommerce providers and has allowed UPS Capital to offer more expansive shipping insurance coverage to a greater number of customers.
Cathy holds a Bachelor of Science in Textile Management from North Carolina State University, a Juris Doctorate from Emory University School of Law, and currently serves on the Emory Law School Dean’s Advisory Board.
Jeffery IannoneVice President of Operations
As Vice President of Operations, Jeff leverages his cross-functional experience in sales, marketing, operations and technology to build processes and solutions that create a better customer experience across the insuretech customer lifecycle. His 360-degree view of the business and deep understanding of customer needs, helps create richer digital experiences for small and medium-sized businesses.
Most recently, Jeff led the development of UPS Capital’s online insurance portal where customers can submit and manage claims, view policy details, and pay their invoices. He was also instrumental in creating digital solutions that allow customers access to insurance including the InsureShield app for Shopify merchants and a suite of APIs enabling rules-based insurance coverage and streamlined claims processing. Jeff also expanded the company’s Net Promoter Score program, gathering valuable customer feedback to constantly improve processes and solutions.
Jeff is a UPS Capital Business Credit board member and serves as President of a High School Baseball board. He holds a Bachelor of Science in Business Administration from the State University of New York at Albany and has completed several certifications at Emory University – Goizueta Business School.
Srikanth MallyaVice President of Digital Operations
Bringing more than two decades of financial services experience to UPS Capital, Srikanth Mallya leads our Information Technology, Business Intelligence and Analytics, Industrial Engineering and Project Management functions. His team is enabling the transformation of UPS Capital to a technology-enabled transactional cargo insurance platform which simplifies access to insurance solutions and provides insights on risk avoidance.
Most recently, Srikanth served as managing director of strategy to define our transition into an insurance platform business serving the supply chain risk mitigation needs for small and medium businesses. Previously, Srikanth led the transformation of UPS Capital Asia from Financing to Insurance, re-structured UPS Capital’s UK operations to improve the risk quality of a trade finance portfolio of $100 Million, and managed global product development initiatives to design supply chain financing across multiple jurisdictions.
Srikanth is a charter member of TiE Atlanta and an active Angel Investor with TiE Atlanta Angels. He holds a Master of Business Administration from the University of Texas at Arlington and a Bachelor of Engineering, Electronics, and Communication from Manipal Institute of Technology in India.
Jorge NavarroVice President, Americas
As UPS Capital Vice President of the Americas, Jorge is leading the transition of our business in Canada and Mexico into an insurance platform business serving the supply chain risk mitigation needs for small and micro businesses. He brings a robust track record of business transformation and growth acceleration.
Jorge most recently launched our insurance operations in France, Germany, Italy and the United Kingdom. Overseeing a team of 65 people from 18 different nationalities, he built the operation, technological, and regulatory structure of the business in a diverse international environment. At the same time, Jorge led the charge to bring Parcel Pro® Select services to Europe tripling the insured shipping business in less than 3 years.
Jorge joined UPS Capital in 2012 to launch risk mitigation products in Mexico, Canada, and Brazil after representing the UPS Capital financial arm in Latin America for 15 years. Jorge earned his Bachelor of Civil Engineering from the Universidad La Salle in Mexico and Master en Dirección de Empresas (MEDE) at Instituto Panamericano de Alta Dirección de Empresa (IPADE).
Jonathan TerryVice President of Finance
With more than two decades of experience in the insurance, transportation, and financial services industries, Jonathan is responsible for the global financial operations of UPS Capital. As Vice President of Finance, he leads the team responsible for financial prioritization and investment driving the company’s insuretech expansion enabling access to insurance for customers around the globe.
Jonathan helped lead the early development and expansion of its insurance capabilities in the U.S. and Canada and led a project to establish an insurance footprint in local European markets. His early support of UPS Capital’s digital transformation and insuretech investment has set UPS Capital on a path to support ever-increasing risks that businesses face in commercial transportation, freeing businesses to focus on what they do best and less on worrying about financial losses.
Jonathan is a board member, executive committee member, and treasurer of the Epilepsy Foundation of Georgia and is a licensed property and casualty agent. He holds a Bachelor of Arts degree in Accounting from the University of Georgia and a Master of Business Administration in Finance from Kennesaw State University.
Vice President, Parcel Pro
As Vice President of Parcel Pro, Manny oversees the business unit – from customer support to IT to finance and accounting – helping to ensure customer’s high-value and luxury good shipments are protected from risk throughout the supply chain. With more than 20 years’ experience moving luxury and high value goods in the insured shipping business, Manny understands the specific needs for risk mitigation and transportation performance in this market and leads the development of the business and technology enabled processes to mitigate the risks of moving luxury goods globally.
Manny was instrumental in developing a streamlined process for jewelers to create and file required export documents electronically through Parcel Pro’s website. He led the creation of a new IOS mobile phone application for insured shipping to help traveling sales staff in the jewelry industry. It was the first app of its kind in the industry. Manny also led the international expansion of Parcel Pro in Hong Kong and other APAC countries bringing insured shipping from the U.S. to the rest of the world.
Manny serves on the board of the Mater Dolorosa Retreat Center in Sierra Madre, California. He is a Vincentian with the Society of St. Vincent De Paul, a charitable organization in personal service of the poor. Manny holds insurance licenses for property and casualty, health and life, and surplus lines and received his Bachelor of Science in Math at Thomas Edison State University.
Jo Dawn WhitlockVice President, Europe
Jo Dawn Whitlock is the Vice President of UPS Capital, Europe Region bringing a global business perspective on managing risks for customers. Her customer-centric perspective has helped build and launch technology solutions in the Europe region that drive increased customer usability and satisfaction, ensuring positive user outcomes.
Previously, Jo Dawn was the Director of Europe Operations focused on implementing technology solutions that improve the customer experience. While stateside, Jo Dawn was the M&A acquisition lead integrator for the Parcel Pro and the insured parcel services business of G4S International Logistics, helping ensure a seamless transition for clients and employees. As Global Field Marketing Director, she supported Asia, Europe, Mexico, and Canada marketing teams, leveraging data and customer insights to bring new and innovative solutions, to drive greater customer value.
She holds a bachelor’s degree in Business Communications from Point Loma Nazarene University and a Master’s degree in Business Management from National University. In addition, Jo Dawn has earned executive education program certificates at Emory University Goizueta Business School and Stanford University Graduate School of Business, serves as chair for the Europe Region Women’s Leadership Development program, and is a member of Compassion International’s worldwide program supporting families in impoverished circumstances.
Angie BrewerManaging Director of Human Resources
As Managing Director of Human Resources, Angie Brewer builds a work environment that enhances the employee experience, promotes team member engagement, and cultivates an innovative culture. With experience in multiple industries including insurance, brokerage, supply chain, healthcare and logistics, Angie identifies solutions to issues from multiple perspectives.
Angie implements strategic human resource initiatives to support UPS Capital’s growth across all markets and is responsible for recruiting top talent required to support UPS Capital’s digital transformation. For nearly 10 years, Angie has worked with mergers and acquisitions, where she developed global compensation structures, created and/or redefined positions with appropriate industry market pricing, and restructured businesses to accelerate growth while successfully retaining targeted human resources.
Angie serves on an advisory committee for Wellspring Living, a non-profit organization based in Atlanta transforming lives of those at risk or victimized by sexual exploitation. She is a Senior Certified Professional (SCP) certified by the Society for Human Resources Management. Angie earned a Bachelor of Arts in English from the University of Colorado, Boulder, and a certificate of Executive Education in Finance from Kellogg School of Management at Northwestern University.
Jatinder GillManaging Director of Security
As Managing Director of Security, Jatinder Gill creates global solutions to reduce risk and improve the customer experience throughout the supply chain. Jatinder manages all aspects of security, shares risk insights, and designs tailored security solutions and procedures for new and existing customers across global locations. The detailed packaging advice and risk mitigation consultation services offered by his team give customers confidence and assurance in choosing UPS Capital insurance services.
Jatinder has held several global roles over the course of his career. Previously, Jatinder supported the growth of Parcel Pro in Europe and Asia developing secure collection methods and bespoke customer solutions. He also played a critical role in designing security for the UPS London hub and other global sites. As Security Healthcare Manager, Jatinder oversaw supply chain security reducing pharmaceutical theft. He also worked with the London Organizing Committee of the Olympic Games in 2010 to develop and implement the Vendor Certification Programme (VCP), to ensure secure product delivery to all Olympic and Paralympics venues.
Jatinder graduated from the Lampton Grammar Institute with certification in Business and Economics. To advance skills in the workplace, he has achieved Advanced Aviation Cargo Security level 4, Advanced Investigative Training and Advanced investigative Trainer.
Archita PrasadManaging Director of Strategy
As Managing Director of Strategy at UPS Capital, Archita develops and deploys corporate strategy, drives growth initiatives, and leads the ongoing journey toward digital transformation.
She comes to UPS Capital from a leadership role on the UPS Corporate Strategy team where she managed key business initiatives driven by customer and market needs. She has more than 20 years of senior leadership experience in business strategy and transformation, change management, and organizational strategy planning. Prior to UPS, Archita has worked at NCR and IBM in various leadership roles, driving transformational strategic initiatives focused on increasing customer value and enterprise growth.
Archita is a certified Lean Coach, Lean Master and a Design Thinking Practitioner. In addition, she is a certified strategist from Section 4 and earned executive education program certificates from Emory University Goizueta Business School. She earned her Master of Business Administration from the Indian School of Business (ISB) in Hyderabad, India and her undergraduate degree in Electronics Engineering from Mumbai University.
William (Bill) RoyalManaging Director of Information Technology
As Managing Director of Information Technology, Bill is responsible for the design, development, and implementation of UPS Capital’s industry leading insurance management suite of applications that enables frictionless claims, policy, and billing management. Bill is also responsible for increasing accessibility of insurance coverage through digital apps found on major ecommerce platforms. Since taking on this role, Bill has led the creation of multiple customer-facing interactive websites for automated underwriting, policy quoting and binding, online invoicing and payments and claims notifications, helping improve the overall customer journey.
Bill has more than 30 years’ experience transforming global Insurance, Risk Management and Supply Chain applications into integrated, online digital platforms. Bill began his career developing Third Party Administration claim’s applications, working on facultative re-insurance programs, and creating online to mainframe integrations. Over the last two decades at UPS, Bill has held key roles in the efforts to reconstruct several major applications to become interactive, cloud-based solutions utilizing leading- edge technology.
Bill holds a Bachelor of Business Administration from The University of Georgia majoring in Risk Management and Insurance and a Master of Business Administration from The University of Georgia concentrating in Risk Management and Insurance, Corporate Finance, and Managerial Economics.